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At Oriwise, we believe accountability should not end when we hand over your keys. Welcome to the Oriwise Assurance Hub—a comprehensive framework of guarantees, warranties and rapid-response service agreements designed to protect your investment for a lifetime.
Every pillar is designed to make responsibility visible—from the contract date and material specification to post-handover support and long-term asset documentation.
We know that renovation delays mean extra rental costs and endless stress. Oriwise provides a contractually stated completion date. Where an approved agreement includes a delay-compensation clause, the applicable daily amount and conditions will be defined in the signed policy schedule.
Because we operate our own manufacturing facility, we stand behind our build quality. Coverage can include custom structural cabinetry, hinges, runners and eligible premium material defects, subject to the final approved warranty period and exclusions.
Lionmas co-warranty note: Eligible appliances redeemed through the points system retain their applicable original manufacturer warranties and service-channel terms.
For sudden plumbing, electrical or cabinet-alignment issues, eligible member accounts can access the dedicated support channel. The proposed service target is acknowledgment within four hours and deployment or troubleshooting action within forty-eight hours, subject to approved programme terms, operating hours and issue classification.
Houses shift and hardware settles over time. Eligible Platinum Elite and Gold benefits may include scheduled multi-point inspections, cabinet-alignment checks, seal reviews and minor wear-and-tear adjustments before small issues become expensive problems.
Before handover, the proposed two-phase cleaning process covers construction-dust vacuuming, floor treatment and detailed surface wiping so the home is delivered in a cleaner, safer and more immediate move-in condition. Final scope should match the signed package schedule.
Upon project completion, every homeowner receives a personalized digital asset file through the Member Dashboard. It can contain electrical layouts, plumbing routes, paint formulas, appliance serial numbers and tailored care guides for premium wood and stone surfaces.
Every support request is timestamped inside the Member Dashboard, giving homeowners a visible record of acknowledgment, assignment and next action.
Log into your Oriwise Perks Member Dashboard, open the “Assurance & Support” tab and select “Submit a Request”. Upload photos or videos of the issue so the support team can classify the case and begin the applicable response workflow.
Eligible membership tiers may include complimentary home care packages for a defined introductory period. Registered members may also use accumulated Oriwise Perks points to book standalone Quarterly Home Care or Deep Cleaning services, subject to final programme terms.
Where an exact material or laminate colour has been discontinued, Oriwise can propose an equivalent premium-grade alternative of equal or higher value, coordinated with the homeowner’s approval and subject to the applicable warranty terms.
Choose a renovation partner built around legacy, quality control and documented accountability—not empty promises.
All guarantees, warranty durations, compensation amounts, service thresholds and eligibility conditions remain subject to the final signed contract, approved policy booklet and programme terms.