This Privacy Policy explains how Oriwise may collect, use, disclose, store and protect personal data when you use this website, contact us, request a consultation or quotation, communicate with our team, or use any account, membership or loyalty feature that may be made available through Oriwise.

This policy applies to website and digital interactions. Separate notices, contracts or consent forms may apply to specific renovation projects, employment matters, events, promotions or other services.

Depending on how you interact with Oriwise, we may collect information that you provide directly or that is generated through your use of the website. This may include:

• name, telephone number, email address and other contact details;
• property, project, renovation preference, budget, appointment and enquiry information;
• account, membership, loyalty, points or redemption information where such features are used;
• communications, feedback, forms and documents that you choose to provide;
• technical information such as IP address, browser type, device information, approximate location, referral source and website usage data; and
• other information reasonably required to respond to your request or provide a service.

We may collect personal data when you submit a website form, contact us by phone, messaging platform, email or social media, create or use an Oriwise account, attend a consultation, participate in a campaign, interact with our website, or otherwise provide information to us.

We may also receive information from authorised representatives, project partners, service providers, referral sources or publicly available sources where this is permitted by applicable law and relevant to the purpose for which the information is used.

Oriwise may use personal data for purposes reasonably connected with our business and your interaction with us, including to:

• respond to enquiries and arrange consultations, appointments or site-related discussions;
• prepare quotations, proposals, project communications and service follow-up;
• administer accounts, memberships, loyalty points, rewards or redemption activities where applicable;
• provide customer service and maintain records of our communications;
• operate, secure, analyse and improve our website and digital services;
• send service-related updates and, where permitted, relevant marketing or promotional communications;
• prevent fraud, misuse, security incidents or unlawful activity; and
• comply with applicable legal, regulatory, accounting or record-keeping requirements.

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand how visitors use the website, measure performance and improve the user experience.

Your browser may allow you to block or delete cookies. Some website features may not function as intended if certain cookies are disabled. Where additional consent is required by applicable law for specific cookie categories, Oriwise will provide the relevant choice or notice.

Oriwise does not sell personal data as a business model. We may disclose personal data only where reasonably necessary for legitimate business or legal purposes, including to service providers that support hosting, website operations, analytics, communications, customer management, payment processing, professional advice or other business functions.

We may also disclose information where required by law, to protect the rights or safety of Oriwise or others, in connection with a corporate transaction, or where you have authorised or requested the disclosure.

Some technology or service providers may process or store information outside Malaysia. Where personal data is transferred across borders, Oriwise will take reasonable steps appropriate to the circumstances to ensure the information remains protected in accordance with applicable requirements.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and project records, to resolve disputes, to enforce agreements, or to meet legal, accounting and regulatory obligations.

Retention periods may differ depending on the type of information, the nature of your relationship with Oriwise and applicable requirements.

Oriwise uses reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No website, transmission method or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your own devices, passwords and account credentials.

Subject to applicable law, you may have rights to request access to or correction of personal data held about you, withdraw consent where processing is based on consent, ask questions about how your information is handled, or opt out of certain marketing communications.

We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or where another lawful reason applies.

The Oriwise website may contain links to third-party websites, social media platforms, maps, messaging services, payment providers or other external services. Those third parties operate under their own privacy practices and terms. Oriwise is not responsible for the privacy practices of external services that we do not control.

Oriwise's website and renovation services are not directed at children. We do not knowingly seek to collect personal data from children through the website without appropriate involvement from a parent, guardian or other authorised adult where required.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The current version will be published on this page with an updated revision date.

If you have a question about this Privacy Policy, your personal data or a privacy-related request, please contact Oriwise through the enquiry or contact channels provided on this website. Please include enough information for us to understand and respond to your request.